About Repair Of Credit Card Terminals
When you’re running a business that deals face to face with customers, one of the worst possible scenarios you can experience is having your credit card terminal break or malfunction. For modern brick and mortar business owners, accepting credit cards is as necessary and natural as opening the doors at the start of the business day. So when the credit card terminal shuts down, something must be done, and quick!
Your Device Is Missing
You can reach Host Merchant Services Clover Support if you have a missing device and you need to order a replacement. Your old device will be marked as missing by Clover when you plan your order, meaning no one else can use the device. Any information linked to the merchant account surrounding that device will be eliminated, including details on orders, payments, and reports. All account information will stay the same.
Your replacement device may be available in 24 to 48 hours, although the timeframe may vary surrounding how busy Clover is in handling the content.
My Kitchen Printer Is Not Connected
If you are wondering how to connect the printer, or your order printer simply stopped printing orders for your kitchen staff, you will first want to open up your Printer app. This will list your receipt printer, order printer, and/or your label printer. We are looking for your order printer. If you do not see an order printer at all, click the green plus button in the bottom right corner, and attempt to add the printer. If the printer is showing at all, or its showing but says offline you will want to take a look at the printer itself.
On the front of the printer you should see a little light next to the power button. If the error light is flashing red, it is having some connectivity issues. Either way, you will want to power the device off. Check and make sure the ethernet cable is plugged in tightly to the printer, as well as to your router/modem. Once the device is powered off for about 15 seconds, power it back on. Watch the light on the front of the device again. You should see it flashing red or yellow, and then finally, green once it is online.
From here you will want to go back to the Clover Printer app to see if the printer is showing. If it is still not showing, you will want to check what network your Clover device is connecting to. Remember, the printer and the Clover must be on the same network.
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Tip #4 Faster Connectivity
Whether you use mobile credit card processing, wireless processing, or traditional credit card readers, you may see noticeable reductions in transaction times if your internet or Wi-Fi connection is faster. Thats because credit card data can travel back and forth more quickly, allowing you to receive your authorizations sooner. Investing in a better service may cost a little bit more, but its a justifiable expense if faster connectivity allows you to process more payments per hour.
Pos Systems & Credit Card Machines
Because more and more consumers depend on payment options other than cash, it is critical for businesses of all sizes to have convenient and reliable POS terminals that can handle todays increasingly diverse payment needs. Fiservs credit card machines can support all of the most popular payment options out there including chip, magstripe, and contactless payments made via mobile or NFC-enabled devices.
With no upfront investment, you can pay for any of these powerful point-of-sale terminals out of your cash flow, and preserve your working capital and available credit.
Learn more about our complete lineup of stationary and mobile POS terminals.
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The Business Name Displayed On My Device Is Incorrect
The Welcome screen displays the business name entered for your receipts in ShopKeep BackOffice. Follow the steps below to learn how to update it.
The new store name takes effect on the Clover Mini after your next transaction.
Clover Customer Support Issues
On the other hand, there are still a significant number of complaints directly related to the Clover system and the customer support required to troubleshoot it. Merchants report hardware malfunctions, software glitches, and unhelpful customer support for the product. Restaurant-industry merchants, in particular, seem to have negative reports about the products dependability in high-demand environments. Such merchants may want to consider selecting a top-rated iPad-based POS system to ensure their needs are met.
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Top 8 Most Common Support Calls For Clover Pos
While the Clover POS system remains one of the most reliable and easy to use systems we see in the market today, we wanted to put together a list of the most common questions we receive from merchants while using Clover equipment. Here are the top 8 items that our merchant support team receives in regards to the Clover POS:
Alternatives To Repairing Your Terminal
Many credit card processing companies will allow you to trade in your broken credit card terminal. You will have to pay a fee for the new and updated or refurbished version, but at least you can have the peace of mind of knowing that you’re still up and running. In most cases, you can have the new terminal shipped overnight to you, and then send the old terminal back to the company for a credit.
You simply can’t afford to take days and possibly weeks to wait for your credit card terminal to be fixed. The lost business you would experience from not being able to accept credit cards for a week should be enough for you to justify the upgrade to a new terminal.
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How Do I Use Modifiers
Modifiers are add-ons or modifications you would like to have available for a menu item. A simple example of this is the size of a cup of coffee. When your staff selects the coffee, you will want them to input the size as well. This can be done by creating a Group Modifier within the Inventory app.
For this example we will name the Group of modifiers Coffee Size. We are going to create 3 modifiers within that Group Modifier. These modifiers will be named 12 oz, 16 oz, and 20 oz.
For the price, we will want to be the total amount for the cup of coffee in that size. We can also set the minimum to 1, which means in order for your staff to ring up that item, they will have to select a size for the cup. We can also set the max to 1 so that no one can select more than one size. Since the full cost is within the modifier, when creating the item, you can put the cost at zero, and simply select that mandated Coffee Size modifier for that item. Since staff will have to select a size for the coffee, each size will have its own individual pricing.
Error Message Appears On The Sellers Station
The error you find may be from a customers card or from your merchant account settings. The network might have also timed out.
Any errors on the Mini may also display on the device the seller reviews. The time out message may appear if the customer took too long. That message will display on both sides of the setup.
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Tips To Speed Up Checkout With Faster Credit Card Processing
As convenient as credit card processing is, bottlenecks still exist.
- Long lines may mean fewer sales per hour
- Monthly invoicing can become manual for both you and your customer
- Online checkout forms can be tedious
However, using some or all of the tips below, its possible to speed up credit card processing and make transactions faster and even more convenient.
I Need To Add/modify A Menu Item
The Clover POS inventory management system keeps things simple. Just look for the Inventory app. Once the app is open, select the Items tab. You can either select the item you want to modify, or click the green plus button to add something new. From this screen, you can add/adjust the name of the item, set the price, and also select any existing categories or modifiers you want to attach to that menu item. Remember, if your order printer is set to print certain items, you will want to attach the appropriate label to the item as well.
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How Do I Set Tax Rates
Each item within your inventory will have an option to assign a tax rate. Luckily, unless youve changed the setting, the item will have the default tax rate selected. This means that you can simply set a defaulted tax rate for your items.
To do this, you will want to select the Setup app. You should see a tab for Taxes. Here, you will select the default tax rate, and set an amount. If you would like to have a separate tax rate for some menu items such as alcohol, you can create an additional rate. When creating an alcohol item, you will select the proper tax rate.
Which One Is Best For You
It can be difficult to choose the best possible payment solution for your small business. Square is a no-fuss, widely used payment processing solution that does the job, but its important to compare the pros and cons with other systems like Clover. Although Square has a slightly lower price point than Clover initially, transaction fees and costs of additional hardware tend to drive up the total cost of operation. Clover provides robust all-in-one business-management features and capabilities designed to help businesses develop and reach goals. Clover also offers dedicated POS solutions for the restaurant, retail, and service industries.
Get Your Clover with BankCard Services
Here at BankCard Services, we offer a complete suite of payment processing products and services to help make your business more profitable. Contact BankCard Services today to learn more.
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You’ve Entered The Wrong Password
This error appears on the Clover device when you enter a Wi-Fi networks password incorrectly.
If you selected the wrong network, tap Cancel and pick the correct one.
Be aware that Wi-Fi passwords are case-sensitive.
How Can You Avoid A Scam & Get A Good Deal On A Clover Register
The best way to purchase Clover POS is to sign up for a merchant account with a reputable reseller that you research in-depth. Dont just sign up with a company because they have the lowest equipment price on eBay or Amazon. Those credit card processors are just trying to trick you into signing up for a merchant account without having carefully considered your contract terms, processing fees, customer support, and other important factors.
The Best Clover Service Providers
So, if you shouldnt buy on eBay or Amazon, where should you buy a Clover POS?
The first place we recommend shopping for a Clover system is on Clover.com, especially for low-volume businesses processing less than $10K/month . Even though they charge more for their hardware, Clover.com offers the flexibility of month-to-month contracts, with a reasonable monthly service charge, and flat-rate credit card transaction fees. Clover clearly discloses its rates and terms online, with a few different plans to choose from, depending on your sales volume and industry.
Here are a few more things to like about purchasing a Clover POS from Clover.com directly:
If youre worried about costs, its important to note that POS equipment is a business tax writeoff small business loans can also be an option for purchasing POS equipment. Whatever you do, just dont lease or rent a POS terminal, as youll end up overpaying and stuck in an ironclad contract with a system youll never even own outright.
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Card Reader Device Disconnected / Transaction Cancelled: Device Disconnected
These errors appear on the iPad when it loses its connection to the Clover device. Most often, this happens because the iPad has automatically connected itself to a different network.
If not, switch to the correct one and follow these steps to forget all other networks.
If the problem persists, follow the steps below to continue troubleshooting the issue.
Transaction Failed: Invalid Card
This error appears on the Clover devices screen if a customer swipes something other than a credit or debit card, like a gift card. It can also occur if the cards magnetic strip is damaged.
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Out Of Date Security Protocols
If youre security savvy, you may have heard of the SSL and TLS security protocols. These protocols are designed to encrypt and therefore secure information transmitted over the Internet. Youve seen these security measures in action when youve navigated to a website whose URL starts with https instead of just http. SSL is an older protocol, and over the years has been updated several times as industrious hackers have eventually found ways to breach it. A few years back, the latest SSLv3 protocols code was cracked, and it is no longer a reliable way to secure data. Unfortunately, many websites are still running this outdated protocol. Your PCI compliance scan will fail if you are still using SSLv3 youll need to migrate to the newer TLS protocol. You can apply for an extension while you complete this process, and your credit card processing partner will be able to assist you.
What Makes Fiservs Pos Systems Different
We have a wide variety of credit card terminals and POS systems designed to fit your needs and boost your bottom line. The revolutionary Clover Station Solo, for example, can transform the way you work by helping you track inventory, manage employees, drive customer loyalty, and accept payments all on a single, dynamic system.
No matter which of our point-of-sale terminals you choose, you benefit from built-in technology designed to make managing payments easier, safer, and smarter.
- Enjoy peace of mind from the advanced fraud protection and security features built into all of our credit card terminals
- Experience easy Internet set-up for all POS systems using your existing broadband connection. Most of these card terminals can also connect wirelessly
- Help simplify your business and increase revenue with dependable, user-friendly, and affordable POS systems
- Discover industry-leading POS financing and distribution opportunities for equipment inventory, repair, deployment, and service
Ready to find the right POS terminals and payment solutions for your business? Contact us today.
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The Bottom Line When Shopping For A Clover Credit Card Machine
Clover can be a good fit for a variety of small businesses in the retail and restaurant industries. Its a good general all-in-one system and is super easy-to-use for POS newcomers. However, it can be expensive, and its feature set isnt that advanced out-of-the-box. You also cant reuse the hardware with another system of your choosing if Clover doesnt work out for you. If you are on a budget, have industry-specific needs, and/or want a more flexible system, Id recommend taking a look at some Clover alternatives and seeing how they compare.
The key takeaways for navigating the sea of Clover resellers are as follows:
- Dont buy on eBay or Amazon, opting instead to purchase from Clover directly or from a well-vetted merchant services provider.
- When buying a Clover system, dont settle for less than a month-to-month contract, flat-rate or interchange pricing with no hidden fees, and the option to purchase your Clover system outright instead of leasing or renting.
The Best Clover Service Providers
Suggested Tips Do Not Print On My Receipts
This issue occurs if the suggested tips setting is not enabled, the register needs to sync with BackOffice, or the ShopKeep Register app is out of date.
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Techniques To Ensure Your Thermal Receipt Printer Is Functioning Properly
Looking for tips on how to fix your Thermal Printer? A lot of the times the printer is not actually broken, but instead the Thermal Paper is being loaded incorrectly or the wrong paper is being used. There are three simple steps that may help get you back on track.
Step 1.) Verify that the roll is thermal coated paper by scratching the surface of the paper with a coin or nail. If it’s thermal paper, you will get a black mark where you scratched.
Step 2.) Verify that the thermal paper was loaded correctly. See the diagram below for an example of proper paper loading:
Note that the roll is placed with the paper feeding under, not over. Drop it in and pull out some excess paper. Close the cover and try printing again.
Step 3.) Check to be sure you have the correct roll size or core size, as too little or too big may cause issues. If you don’t know what size paper roll fits in your thermal printer, try our POS Supply Finder or call us at 888-431-5800.
Still not working? Your thermal printer probably needs a good cleaning. We recommend using Thermal Printer Cleaning Cards with every paper roll change to remove residue and other contaminants from thermal print heads, paper guides and paper paths, helping to prevent paper jams and misprints.
If you’re still having trouble, consult your machine’s manual or website for more info. Or, give us a call at 888-431-5800 and one of our Point of Sale Supply Experts will be happy to help!